problems with faulty hand blender?

We were given for our wedding present a dualit hand blender. I’ve used it twice in the 13 months since we received the gift from our Debenhams Gift List. Last night when I used it for the 2nd time bits of metal started dropping out of it. Debenhams say they can’t help as it’s outside the 12 month guarantee. I’ve emailed Dualit but not feeling very positive about this getting fixed or there not being a charge to fix it. I do still have the packaging and it looks as thought it’s new but with these bits of metal falling out when I use it. When I look at reviews of this product on websites it’s terrible i.e. product overheating and not lasting long and being a waste of money. Does anyone have any knowledge on what my rights are or any suggestions on what I can do to get a replacement or it fixed? Thanks in advance

Since it is out of warranty, there is nothing that you can do about getting a replacement. I would post a product review and warn other about it.

I love my Braun

http://www.todaysconcept.com/braun-mr5550ca-multiquick-handblender.html

I have had 2 in my lifetime…my old one was 20 years old, I received a new one as a gift and gave my old one to a friend who is still using it. Works great and still going strong.

Recensione Sephora beauty blender